Galactic Odyssey
January 8, 2024
Heineken Belgrade 2013
January 9, 2024
Streamlining Data Management for Online Gaming Operator
Project Overview 🚀
This case study delves into the design of a web-based solution for an online gaming operator active in over 10 different markets, each with unique regulatory requirements. Central to the project is the development of an efficient system for managing customer data, crucial for verifying customer identities and ensuring compliance with market-specific regulations. The design challenge involves creating a user-friendly interface that facilitates operational agents in collecting and verifying customer data, while offering both light and dark theme options for enhanced usability and consistency across different user preferences. This solution aims to streamline the data management process, ensuring regulatory adherence and improving overall operational efficiency in the dynamic online gaming industry.
The Problem 🤔
Key challenges and issues identified include:
- Data Collection Complexity: Each market's unique regulations complicate the data collection process.
- Customer Verification: Agents must verify customer identity, age, and residence, often requiring additional documentation.
- Document Handling: A manual review of specific documents like IDs or passports is necessary, requiring agent attention and time.
- Data Accessibility: Documents and information provided must be logged and accessible to all operational team members.
The Solution 💡
Proposed solutions include:
- Unified Data Dashboard: A central dashboard displaying customer data from the registration process.
- Document Request Feature: An integrated feature allowing agents to request additional verification documents.
- Manual Review Workflow: A streamlined process for manual document review and validation by agents.
- Customer Profile Logging: An efficient system for logging documents in customer profiles for team-wide access.
Information Architecture 📋
The structure and organization of information are crucial for this system:
- Customer Data Overview: A clear and concise display of customer data collected during registration.
- Document Management System: A robust system for handling document requests, submissions, and reviews.
- Accessible Customer Profiles: Easy navigation to customer profiles containing all necessary information and documents.
- Agent Collaboration Tools: Features enabling seamless collaboration and information sharing among operational team members.
Value of the Project 🌟
This project's value to users and the product includes:
- Efficient Data Management: Streamlines the process of collecting and verifying customer data.
- Regulatory Compliance: Ensures adherence to diverse market regulations.
- Enhanced Agent Productivity: Reduces the time and effort required for manual document reviews.
- Improved Customer Experience: Accelerates the customer verification process, enhancing overall satisfaction.
Flow Map 🔗
Typography 🔠
The typography on the dashboard utilizes Source Sans Pro, a typeface prized for its legibility and versatility in digital interfaces. With its clean, open forms, this typeface ensures that the data stands out with clarity, enhancing the ease of navigation through the dashboard's various sections. Its professional yet friendly appearance supports the operational efficiency required for handling sensitive customer data.
Colors 🎨
UI Design 📱
The design will feature:
- Light and Dark Theme Options: To cater to different user preferences and reduce eye strain.
- Intuitive Navigation: Ensuring ease of access to various functionalities.
- Consistent Design System: Utilizing the same components in both themes for familiarity and ease of use.
- Clear Visual Hierarchy: To guide agents effectively through the data management process.
